Booking Policy

Please read our booking terms and conditions carefully before making a reservation

1. Booking Confirmation

  • All bookings are subject to availability and confirmation from Dare2Discover (D2D).
  • You will receive a booking confirmation via email and SMS within 24 hours of making your reservation.
  • Your booking is not confirmed until you receive the official confirmation from us.
  • Please ensure all passenger information provided is accurate and matches official identification documents.

2. Payment Terms

Payment Methods

  • We accept Visa, Mastercard, American Express, Mada, Apple Pay, and bank transfers.
  • All prices are listed in Saudi Riyal (SAR) and include applicable taxes unless stated otherwise.
  • Installment options are available through Tabby and Tamara for bookings above SAR 1,000.

Payment Schedule

  • Instant Booking: Full payment required at time of booking.
  • Group Bookings (10+ people): 30% deposit required, balance due 7 days before tour date.
  • Custom Tours: 50% deposit required, balance due 14 days before departure.

3. Cancellation Policy

Free Cancellation

Cancel up to 24 hours before tour start time for a full refund

Cancellation Fees

  • 24+ hours before: 100% refund (no cancellation fee)
  • 12-24 hours before: 50% refund
  • Less than 12 hours: 25% refund
  • No-show: No refund

Special Circumstances

  • Medical emergencies: Full refund with valid medical documentation
  • Extreme weather conditions: Full refund or reschedule option
  • Force majeure events: Full refund or credit note valid for 12 months

4. Rescheduling Policy

  • Tours can be rescheduled up to 48 hours before the original tour date, subject to availability.
  • One free reschedule is permitted per booking. Additional reschedules may incur a SAR 50 fee.
  • Price differences may apply if rescheduling to a different tour or higher-priced date.
  • Rescheduling requests must be made through your account or by contacting customer support.

5. Age Requirements & Restrictions

  • Children (0-4 years): Free of charge, must be accompanied by an adult
  • Children (5-12 years): 50% discount, must be supervised by an adult
  • Youth (13-17 years): Full price, may require guardian consent for adventure tours
  • Adventure Tours: Minimum age 12 years, some tours require age 18+
  • All age restrictions are listed on individual tour pages

6. Health & Safety Requirements

  • Guests must disclose any medical conditions that may affect participation in the tour.
  • Some tours have physical fitness requirements - please check tour descriptions carefully.
  • We reserve the right to refuse participation if a guest's health condition poses a safety risk.
  • Travel insurance covering tour activities is strongly recommended.
  • All guests must follow safety instructions provided by tour guides.

7. Liability & Insurance

  • D2D carries comprehensive liability insurance for all tours and activities.
  • Personal belongings are the responsibility of the guest. We recommend travel insurance covering loss or damage.
  • D2D is not liable for delays, cancellations, or changes due to circumstances beyond our control.
  • Guests participate in activities at their own risk and must sign a liability waiver before certain adventure tours.

8. Photography & Media

  • Photos and videos may be taken during tours for marketing purposes.
  • By booking, you consent to the use of your image in D2D promotional materials unless you opt out in writing.
  • Please respect local customs and ask permission before photographing people or private property.
  • Drone usage is prohibited on all tours unless explicitly permitted.

9. Special Requests

  • Dietary requirements, accessibility needs, and other special requests should be noted at time of booking.
  • We will make reasonable efforts to accommodate requests but cannot guarantee all requests can be met.
  • Special requests must be submitted at least 48 hours before the tour date.
  • Additional charges may apply for certain special accommodations.

10. Changes by D2D

  • D2D reserves the right to modify tour itineraries due to weather, safety concerns, or unforeseen circumstances.
  • Guests will be notified of significant changes as soon as possible.
  • If a tour is cancelled by D2D, guests will receive a full refund or alternative tour option.
  • We reserve the right to substitute hotels, vehicles, or activities of equal or higher standard.

Questions About Our Booking Policy?

Our customer support team is available 24/7 to assist you

Last updated: October 25, 2025